Complaint file loan officer

Several government agencies accept complaints about mortgage lenders. In some cases, you should file your complaint with more than one agency, especially at the federal and state level. This law prohibits lenders from denying credit because of certain characteristics.

File a complaint with the CFPB if a lender has denied a mortgage application because of your:. This law prohibits discrimination when you rent, buy, or secure financing for a home. Your state may also have a similar law. Each state has its own agency that regulates this industry. Some states use the same agency to regulate banks and mortgage brokers, while other states regulate mortgage brokers using the same agency that regulates real estate agents and appraisers.

File complaints with the state agency regulating your mortgage company. All states have an attorney general's office. There are many laws, both federal and state, that mortgage lenders must abide by.

The attorney general will investigate any complaints or reports of abuse, or violations of the lending laws. Department of Housing and Urban Development. Once it is determined that your complaint falls within our jurisdiction, a complaint form will be sent to you, or you may download the complaint form from our website. When we receive the completed form, we contact the company and request the information and documents needed to complete an independent review of the complaint.

The Department also requires the licensee involved to investigate and respond to both you and the Department regarding the concerns raised in the complaint. Unlike submitting a complaint, your tip will not be sent to the company. Please be aware that we cannot take in privileged information. Skip to main content.

Having a problem with a financial product or service? Submit a complaint Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.

Before you start a complaint: Curious how the complaint process works? Search for your question. Start your complaint here If you have a complaint with a financial product or service, tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.